At Miranae, under the management of Novva Agency LLC, your satisfaction is our top priority. Below, you will find all the information regarding shipping times, delivery, and the procedures for handling returns or exchanges.
1. Shipping Policy
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Processing Times: All orders are managed, prepared, and shipped within 1 to 3 business days (excluding weekends and holidays). Once your package has been shipped, you will automatically receive a confirmation email containing your tracking number.
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Estimated Delivery Times:
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We ship worldwide.
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Average delivery time ranges from 7 to 21 business days, depending on the destination country.
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Please note that potential delays caused by shipping carriers or customs inspection procedures in the destination country are beyond our direct control.
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Customs and Taxes: International orders shipped outside the European Union may be subject to import taxes, customs duties, or local fees imposed by the authorities in the destination country. All such additional costs are the sole responsibility of the customer. Miranae has no control over these costs and cannot predict their amount.
2. Returns Policy
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Right of Cancellation: In accordance with consumer protection regulations, you have a period of 14 calendar days from the date of receipt of the package to request a return for a product, without having to provide a reason.
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Conditions for Return Acceptance: To be accepted, the item must meet the following criteria:
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The product must be new, unused, clean, and in perfect condition.
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The original packaging must be included, with labels intact and all accessories present.
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Proof of purchase (such as an order number) must be provided.
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Important Note: Returns will not be accepted for items showing signs of use or washing, or items damaged by the customer.
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Return Process:
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Send a formal return request to our email address: contact@miranae.com, specifying your order number.
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Once the request is approved by our team, we will send you instructions and the return shipping address.
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Return shipping costs are the sole responsibility of the customer, unless the product arrived with a manufacturing defect or the wrong item was sent due to an error on our part.
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3. Refunds
Once the returned package is received and after quality control inspection at our warehouse, we will notify you by email regarding the approval of your return. If the return complies with the established conditions, the refund will be automatically issued to your original payment method (credit card, debit card, etc.) within 5 to 10 business days.
4. Defective or Damaged Items
In the unlikely event that you receive a defective item or one damaged during transit, please contact us immediately (within 48 hours of delivery) at contact@miranae.com, and attach a clear photo of the defect. We will arrange for a replacement product to be shipped or issue a full refund at no additional cost to you.
Contact Information: Owner: Novva Agency LLC Website: miranae.com Email: contact@miranae.com Address: 8 The Green Suite R, Dover, 19901