This website, miranae.com, is operated by Novva Agency LLC. Throughout the site, the terms "we," "us," and "our" refer to Miranae. Access to and use of this site, as well as the purchase of any product, are subject to your acceptance of all terms and policies outlined in this document.
Section 1 – Seller's Legal Information Store Name: Miranae Owner/Manager: Novva Agency LLC Registered Office Address: 8 The Green Suite R, Dover, 19901 Contact Email: contact@miranae.com
Section 2 – Acceptance of Terms By placing an order on this site, you declare that you have reached the age of majority in your state or province of residence and that you fully accept these terms of use. We reserve the right to update, modify, or replace any part of these terms at any time; changes will apply to orders placed after their publication.
Section 3 – Products and Inventory
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Description: Product characteristics are presented with the highest possible accuracy. However, the display of colors and images depends on users' screens; therefore, we cannot guarantee absolute accuracy.
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Availability and Stock: Product offers are valid as long as they are visible on the site and subject to available stock. If a product becomes unavailable after purchase, the customer will be notified immediately, and a refund will be issued.
Section 4 – Price and Payment
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Price: All prices are quoted in Euros (€) or local currency and include applicable taxes (VAT), unless otherwise stated. Shipping costs are calculated and displayed during checkout.
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Payment Methods: Payment is required at the time of order placement. We accept credit cards, debit cards, and other secure payment methods processed through the Shopify platform.
Section 5 – Shipping, Taxes, and Customs
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Order Processing: Orders are handled and prepared within 1 to 3 business days.
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Delivery: Products are shipped to the address provided by the buyer. Estimated delivery times range from 7 to 21 business days, depending on the destination country.
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Customs Duties: For shipments outside the European Union, all customs duties, import taxes, or local taxes are the sole responsibility of the customer. Miranae has no control over these costs.
Section 6 – Right of Cancellation and Returns
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Legal Period: You have a period of 14 calendar days from the date of receipt of the product to cancel your purchase without having to provide a reason.
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Conditions: For a return to be accepted, the item must be brand new, unused, in its original packaging, and in the same condition as it was received.
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Return Shipping Costs: Shipping costs for returning the product are the responsibility of the customer, unless the item received is defective or incorrect.
Section 7 – Refunds Once the returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be automatically processed to your original payment method within 5 to 10 business days.
Section 8 – Warranty and Limitation of Liability
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Legal Warranty: Our products are covered by a legal warranty of conformity. In the event of receiving a defective product, you must contact our customer service at contact@miranae.com.
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Limitation of Liability: Miranae shall not be liable for damages resulting from improper use of purchased products, nor for delays caused by shipping companies or resulting from force majeure.
Section 9 – Intellectual Property All content on the site (texts, logos, images, graphics, videos, and designs) is the exclusive property of Novva Agency LLC. Any reproduction, distribution, or use, in whole or in part, of these elements without prior written authorization is strictly prohibited.
Section 10 – Applicable Law and Jurisdiction These terms of use are governed by and construed in accordance with the laws of the jurisdiction where Novva Agency LLC is registered. Any dispute or claim related to the use of this site or purchases made on it shall be submitted to the competent courts of that jurisdiction.
Section 11 – Contact For any questions regarding the terms of use, you may email us at: contact@miranae.com.