Terms of Service

Terms of Service

This website **whitelist-alliance.com** is operated by Chaffiq Cyubahiro Karenzi. Throughout the site, the terms "we", "us", and "our" refer to Miranae. Access to and use of this website, as well as the purchase of any product, are subject to the acceptance of all terms, conditions, and policies detailed herein.

### Article 1 – Legal Information of the Seller
* **Store Name:** Miranae
* **Owner / Manager:** Chaffiq Cyubahiro Karenzi
* **Registered Head Office Address:** 50 Stanley Street, Central, Hong Kong
* **Contact Email:** contact@whitelist-alliance.com

### Article 2 – Acceptance of Terms
By placing an order on this website, you declare that you are of legal age in your state or province of residence and that you fully accept these Terms of Service. We reserve the right to update, modify, or replace any part of these terms at any time; modifications will apply to orders placed after their publication.

### Article 3 – Products and Availability
* **Description:** Product features are presented as accurately as possible. However, the reproduction of colors and images depends on users' screens, so we cannot guarantee absolute accuracy.
* **Availability:** Product offers are valid as long as they remain visible on the website and while stocks last. In the event that a product is unavailable after purchase, the customer will be notified immediately and a refund will be processed.

### Article 4 – Prices and Payment
* **Prices:** All prices are indicated in Euros (€) or local currency and include applicable taxes (VAT) unless stated otherwise. Shipping costs are calculated and displayed at checkout.
* **Payment Methods:** Payment is mandatory at the time of placing the order. We accept credit cards, debit cards, and other secure payment methods processed through the Shopify platform.

### Article 5 – Shipping, Taxes, and Customs
* **Processing:** Orders are processed and prepared within 1 to 3 business days.
* **Delivery:** Products are shipped to the address provided by the buyer. Estimated delivery times vary between 7 and 21 business days depending on the destination country.
* **Customs Fees:** For shipments outside the European Union, any customs duties, import taxes, or local taxes will be the sole responsibility of the customer. Miranae has no control over these charges.

### Article 6 – Right of Withdrawal and Returns
* **Legal Period:** In accordance with European consumer protection regulations, you have a period of 14 calendar days from the receipt of the product to withdraw from the purchase without needing to justify the reason.
* **Conditions:** For a return to be accepted, the item must be completely new, unused, in its original packaging, and in the same condition in which it was received.
* **Return Costs:** Shipping costs for returning the product will be borne by the customer, except in cases where the delivered item is defective or incorrect.

### Article 7 – Refunds
Once the returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method within 5 to 10 business days.

### Article 8 – Liability and Warranty
* **Legal Warranty:** Our products benefit from the legal warranty of conformity. In case of receiving a defective product, you must contact our support at contact@whitelist-alliance.com.
* **Limitation:** Miranae is not responsible for damages resulting from improper use of purchased products, nor for delays caused by transport companies or cases of force majeure.

### Article 9 – Intellectual Property
All website contents (texts, logos, images, graphics, videos, and designs) are the exclusive property of Chaffiq Cyubahiro Karenzi. Any reproduction, distribution, or total or partial use thereof without prior written authorization is strictly prohibited.

### Article 10 – Applicable Law and Jurisdiction
These Terms of Service are governed by and construed in accordance with the laws of France. Any conflict or dispute related to the use of this website or purchases made on it will be resolved before the competent courts of France.

### Article 11 – Contact
If you have any questions about the Terms of Service, you can send us an email at: **contact@whitelist-alliance.com**.